Refund Policy

Effective Date: October 2025
Company Name: BlueOcean Media (a subsidiary of BlueOcean Group LLC)
Website: https://blueoceandigital.pro
Contact Email: support@blueoceandigital.pro

1. Overview

At BlueOcean Media, client satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be issued for our digital services and marketing activities.

By engaging with our website or purchasing our services, you agree to this Refund Policy.

2. Services Covered

This policy applies to all services offered by BlueOcean Media, including but not limited to:

  • Shopify and website design & optimization

  • Paid advertising and media buying

  • Marketing consultation and strategy development

  • Affiliate marketing management

3. General Refund Policy

Due to the nature of digital services, refunds are not automatically granted once a project or campaign has commenced. However, we review refund requests on a case-by-case basis under the following conditions:

  • Eligible for Refund:

    • If the client cancels a service before any work has started.

    • If BlueOcean Media fails to deliver the agreed service within the specified timeframe due to internal reasons.

    • If a duplicate payment was made in error.

  • Not Eligible for Refund:

    • If the client changes their mind after project commencement.

    • If the delay or issue arises from incomplete information or lack of communication from the client.

    • For results-based or performance-based campaigns (e.g., ad spend management) once ads have launched.

    • For affiliate program earnings or third-party commissions.

4. Refund Request Procedure

To initiate a refund request, please contact us at support@blueoceandigital.pro with:

  • Your full name

  • Service purchased

  • Payment details

  • A clear explanation of your refund request

Our team will review your request within 5–7 business days and respond with an outcome or additional steps if necessary.

5. Chargebacks

Initiating a chargeback without contacting us first may result in service suspension and potential account termination. We encourage clients to communicate directly with our support team to resolve billing issues amicably.

6. Modifications

BlueOcean Media reserves the right to amend this Refund Policy at any time. Updates will take effect immediately upon posting on this page, with the revised date indicated above.

7. Contact Information

For questions or clarifications about our Refund Policy, please reach out to:
📧 support@blueoceandigital.pro